At Copperbeech we specialise in helping consumer facing service organisations to transform the experience that they are able to deliver, profitably, to their customers

The nature of modern day customer service dictates that our natural habitat is the contact centre; but we also believe passionately that just as business processes are rarely confined to the contact centre then the issues won't always be found there either

With a little effort the contact centre can provide a wealth of opportunities to collect the data and information relating to the entire customer experience and it is this data that forms the bedrock of our methods

We have deep experience of leading customer centred transformation in the following sectors:

  • Financial services

  • Retail

  • Utilities

Outside of our core sectors, our consultants' previous experience ranges from telecoms, through luxury goods manufacture, to the chemicals and paper manufacturing industries